Previous incidents

September 2022
Sep 19, 2022
1 incident

Genotyper - Orders remain on status ‘Analysis Pending’

Downtime

Resolved Sep 19 at 10:09am CEST

The issue has been resolved. All orders that were stuck on "Analysis pending" have continued analyzing.

1 previous update
August 2022
Aug 31, 2022
1 incident

Analyses pending status "New"

Degraded

Resolved Aug 31 at 12:45pm CEST

All services are back up and running.
Analyses pending status "New" can be discarded. The runfiles can be re-uploaded and will progress to status "Ready for review".

The issue was caused by a DNS outage on Azure. See: https://bugs.launchpad.net/ubuntu/+source/systemd/+bug/1988119
This prevented certain FastFinder components from starting properly.

1 previous update
July 2022
Jul 21, 2022
1 incident

Connection issues with SQL server

Degraded

Resolved Jul 21 at 08:15am CEST

The problem has been resolved. Internal testing show no further issues.

1 previous update